THE BRIEFING
Your briefing will take place the night before your trek. It will be held at our office at 6 or 6:30pm, depending on your confirmation email details.
CAN I STORE MY LUGGAGE AT YOUR OFFICE?
Of course! During the Trek your main luggage can be store at our office or at your hotel, whichever is more convenient for you.
WHAT ABOUT THE BALANCE?
If you would like to avoid the high credit card fees in Peru, you may pay in cash at our office (US dollars or Peruvian soles) here in Cusco.Â
MAY I CHANGE THE DEPARTURE DATE AFTER THE TICKETS HAVE BEEN BOUGHT?
Unfortunately the answer is no. Once the Inca Trail Permits have been bought, the government does not allow any changes, so we can’t change any departure date after the tickets has been bought. Tickets are also not transferable nor refundable.
If you cancel your Trek, the deposit is not refundable at all!
DO I NEED MY ORIGINAL PASSPORT?Â
Yes for sure! You have to bring your original passport and it is very important that it is the same passport number you sent to us to book your entrance to Machu Picchu, train ticket, other entrances and reservations. The rangers will check when you enter Machu Picchu. The train company will also check your passport before allowing you to board the train.
In case you are renewing your passport or changing your name, go ahead and send us your old passport information to secure your permit, and we can change it when you get your new passport number or updated your name for a fee of $25 USD per person. We must have a copy of your old and new passport to make the change. Before you change your passport keep a copy of your old one.
If you do not wish to pay this fee you will need to bring both passports to Peru with you. You can enter Peru with your new passport but you will need to show both passports, old and new to be to enter into Machu Picchu or the train. Â If you do not have both you will not be allowed to enter into Machu Picchu or get on the train. They are very strict about this here!!
TIPPING
If you’re happy with the services provided, a tip – though not compulsory – is appreciated. While it may not be customary in your country, it’s of great significance for the people who will take care of you during the tour.  It inspires excellent service and is an entrenched feature of the tourism industry across many our destinations. Of course you are free to tip as much as you feel appropriate, depending on your perception of the quality and the length of your tour. Remember, a tip is not compulsory and should only be given when you receive excellent service.
ARE YOU SUSTAINABLE?
Yes, we are a local sustainable & responsible tourism operator for that we incorporate the universal principles of tourism: protect the environment and benefit the local communities respecting their culture and religion. With this in mind, we have trained all our staff to know, understand and respect the local places and it´s people.