THE BRIEFING
The briefing will take place the night before the trek at 6pm in our office.
CAN I STORE MY LUGGAGE AT YOUR OFFICE?
During the Trek, your main luggage can be stored at our office or at your hotel, whichever is more convenient for you.
WHAT ABOUT THE BALANCE?
If you would like to avoid the high credit card fees in Peru, you may pay in cash at our office (US dollars or Peruvian soles) here in Cusco.
HOW DO I QUALIFY FOR THE STUDENT DISCOUNT?
According to Peruvian Law, you must be under 18 years of age at the time of your trek or tour to Machu Picchu (students 18 & above need student cards). For example: if you book a trek at the age of 17 but you turn 18 before you do your trek, you must have a valid university ID card to qualify for the student discount.
University students must provide a copy of their ID card showing a photo, University name and card expiration date. Cards must be valid for the current academic year only.
All students from 11 to 17 years, the discount is $30 USD.
For children from the age of 2 to 11 the discount is $40 USD.
Children from the age of 0 to 2 are free.
All students must provide a copy of their passport at the time of their booking to get the student discount.
MAY I CHANGE THE DEPARTURE DATE AFTER THE TICKETS HAVE BEEN BOUGHT?
Yes, but with some restrictions. Once the tickets for Machu Picchu have been bought the government does not allow any changes, so we can’t change any departure dates. Tickets are not transferable nor refundable. Please contact the office as soon as possible if you need to change your date. If you cancel your Trek, the deposit is not refundable at all!
DO I NEED MY ORIGINAL PASSPORT ON THE TREK?
Yes! You have to bring your original passport and it is very important that it is the same passport number you sent to us to book your Trek, other entrances and reservations. In case you are renewing your passport or changing your name, go ahead and send us your old passport information to secure your permit, and we can change it when you get your new passport number or updated your name for a fee of $25 USD per person.
We must have a copy of your old and new passports to make the change. Before you change your passport, keep a copy of your old one. If you do not wish to pay this fee you will need to bring both passports to Peru with you. You can enter Peru with your new passport but you will need to show both passports, old and new to enter the trail, Machu Picchu or the train. If you do not have both passports, you will not be allowed to enter Machu Picchu or get on the train.
WHAT IS THE WEATHER LIKE ON THE TREK?
The weather is very unpredictable and it’s difficult to foresee. We recommend that you plan to always dress in layers to facilitate adjusting to the quickly changing weather conditions.
WHAT ABOUT ALTITUDE SICKNESS ON TREK?
In general, if you exercise regularly and spend a couple of days in Cusco or the Sacred Valley, you will be able to acclimate normally. It usually take between 24 hours to 2 days.
The recommended remedies for altitude sickness is WATER, COCA TEA and OXYGEN IF NEEDED; our guides are trained to treat you for Altitude Sickness.
HOW MANY PEOPLE ARE THERE PER GROUP?
The maximum group size is 8 persons. Usually our groups are between 2-6 persons.
HOW MANY COOKS/PACK HORSES FOR THE GROUP?
You will have 1 cook per group. The number of pack horses depends of the size of the group. For a group of 2 trekkers, they will have 4 horses, 4 trekkers will have 6 horses, 6 trekkers will have 9 horses, 8 trekkers will have 12 horses.
HIKING TREK
The evening before you start your trek, you will be given a SMALL DUFFEL BAG to pack your clothes for the next four days. Your weight allowance is up to 7kg/14lbs. Your team of pack horses will carry your duffel bag for you, together with the food and camping gear. It’s important to be aware that you will not have access to your items in the duffel bag until the end of each day, as the pack horses will always be ahead of the group. During the trek, you need a day backpack big enough to carry your personal belongings such as a warm jacket, a rain jacket, your camera, sunscreen, snacks, water, etc. A 30 to 40L backpack is sufficient.
WHAT HAPPENS IF I AM UNABLE TO FINISH THE TREK?
In the unlikely scenario that you are unable to finish the trek due to a health issue, we will assist you to the nearest town for help with transportation. We always carry oxygen on the trek for any respiratory problems. In extreme cases, a helicopter pick up can be arranged at your own expense. (Travel insurance required). There are no refunds in the unlikely situation that you are unable to finish the trek.
Generally, those who have to be assisted off the trail are taken to Ollantaytambo and if they recover quickly, they then continue the journey to Aguas Calientes (cost incurred by trekker) and visit Machu Picchu according to the original plan.
AT WHAT TIME IS THE TRAIN DEPARTURE?
It will depend on the train availability (during the high season it could book out) but the idea is to give you as much time as possible in Machu Picchu and enjoy the amazing views on the way back to Cusco from the train. Therefore you we usually book the train at 14:55 or 15:20.
HOW MUCH IS THE VISTADOME TRAIN UPGRADE?
The Vistadome train service has nicer seats, panoramic windows and ceiling. You will be offered snacks and a dance show will take place on board. You can upgrade to the Vistadome Train for $67 USD. These trains run from Aguas Calientes to Poroy. We will pick you up in Poroy and drive you back to Cusco, which takes about 25 minutes. Please request in advance.
TIPPING
If you’re happy with the services provided, a tip – though not compulsory – is appreciated. While it may not be customary in your country, it’s of great significance for the people who will take care of you during the trek. It inspires them to give excellent service and is an entrenched feature of the tourism industry across many our destinations. Of course, you are free to tip more or less as you feel appropriate, depending on your perception of the quality and the length of your trip. Remember, a tip is not compulsory and should only be given when you receive excellent service.
ARE WE SUSTAINABLE?
Yes, we are a local, sustainable & responsible tourism operator. We incorporate the universal principles of tourism: protect the environment and benefit the local communities by respecting their culture and religion. With this in mind, we have trained all our local staff to know and understand, respect the places and the local people.
