THE BRIEFING
The briefing will take place the night before the trek at 6pm in our office.
CAN I STORE MY LUGGAGE AT YOUR OFFICE?
Of course! During the Trek, your main luggage can be stored at our office or at your hotel, whichever is more convenient for you.
WHAT ABOUT THE BALANCE?
If you would like to avoid the high credit card fees in Peru, you may pay in cash at our office (US dollars or Peruvian soles) here in Cusco.
MAY I CHANGE THE DEPARTURE DATE AFTER THE TICKETS HAVE BEEN BOUGHT?
If you need to change the date of your trek, please notify us as soon as possible. Fees may apply depending on how close it is to the departure date.
WHAT IS THE WEATHER LIKE?
The weather is very unpredictable and it’s difficult to foresee. We recommend that you plan to always dress in layers to facilitate adjusting to the quickly changing weather conditions.
WHAT ABOUT ALTITUDE SICKNESS
In general, if you exercise regularly and spend a couple of days in Cusco or the Sacred Valley, you will be able to acclimate normally. It usually takes between 24 hours to 2 days.
The recommended remedies for altitude sickness is WATER, COCA TEA and OXYGEN IF NEEDED; our guides are trained to treat you for Altitude Sickness.
HOW MANY PEOPLE ARE THERE PER GROUP?
The maximum group size is 8 persons. Our groups are usually between 2-6 persons.
HIKING THE HUMANTAY LAKE
The evening before you start your trek, you will be given a SMALL DUFFELBAG to pack your clothes for the next four days. Your weight allowance is up to 7kg/14lbs. Your team of pack horses will carry your duffel bag for you, together with the food and camping gear. It’s important to be aware, that you will not have access to your items in the duffel bag until the end of each day, as the porters will always be ahead of the group. During the trek, you need a day backpack big enough to carry your personal belongings such as a warm jacket, a rain jacket, your camera, sunscreen, snacks, water, etc. A 30 to 50L backpack is sufficient.
WHAT HAPPENS IF I AM UNABLE TO FINISH?
In the unlikely scenario that you are unable to finish the trek due to a health issue, we will assist you to the nearest town for help with transportation. We always carry oxygen on the trek for any respiratory problems in extreme cases, a helicopter pick up can be arranged at your own expense. (Travel insurance required). There are no refunds in the unlikely situation that you are unable to finish the trek.
ARE WE GOING TO BE DROPPED AT OUR HOTEL?
Absolutely!! Included in the package and on the last day we will drop you at your hotel! If you have booked your hotel in the Sacred Valley like Ollantaytambo or Urubamba, we will drop you there too!
TIPPING
If you’re happy with the services provided, a tip – though not compulsory – is appreciated. While it may not be customary in your country, it’s of great significance for the people who will take care of you during the trek. It inspires them to give excellent service and is an entrenched feature of the tourism industry across many our destinations. Of course you are free to tip more or less as you feel appropriate, depending on your perception of the quality and the length of your trip. Remember, a tip is not compulsory and should only be given when you receive excellent service.
ARE WE SUSTAINABLE?
Yes, we are a local, sustainable & responsible tourism operator that incorporates universal principles of tourism: protect the environment and benefit the local communities by respecting their culture and religion. With this in mind, we have trained all our local staff to know and understand, respect the places and the local people.
