THE BRIEFING
The briefing will take place the night before the trek at 6pm in our office.
CAN I STORE MY LUGGAGE AT YOUR OFFICE?
Of course! During the Trek, your main luggage can be stored at our office or at your hotel, whichever is more convenient for you.
WHAT ABOUT THE BALANCE?
If you would like to avoid the high credit card fees in Peru, you may pay in cash at our office (US dollars or Peruvian soles) here in Cusco.
MAY I CHANGE THE DEPARTURE DATE AFTER THE TICKETS HAVE BEEN BOUGHT?
Yes, but with some restrictions. Please contact the office as soon as possible if you need to change your date.
If you cancel your Trek, the deposit is not refundable at all!
DO I NEED MY ORIGINAL PASSPORT ON TREK?
Yes! You have to bring your original passport and it is very important that it is the same passport number you sent to us to book your Trek, other entrances and reservations. In case you are renewing your passport or changing your name, go ahead and send us your old passport information to secure your permit, and we can change it when you get your new passport number or updated your name for a fee of $25 USD per person. We must have a copy of your old and new passport to make the change. Before you change your passport keep a copy of your old one.
If you do not wish to pay this fee you will need to bring both passports to Peru with you. You can enter Peru with your new passport but you will need to show both passports, old and new to be to enter the Inca Trail, Machu Picchu or the train. If you do not have both you will not be allowed to enter, Machu Picchu or get on the train.
HIKING THE TREK
The evening before you start your trek, you will be given a SMALL DUFFEL BAG to pack your clothes for the next four days. Your weight allowance is up to 7kg/14lbs. Your team of pack horses will carry your duffel bag for you, together with the food and camping gear. It’s important to be aware that you will not have access to your items in the duffel bag until the end of each day as the pack horses will always be ahead of the group. During the trek, you need a day backpack big enough to carry your personal belongings such as a warm jacket, a rain jacket, your camera, sunscreen, snacks, water, etc. A 30 to 50L backpack is sufficient.
WHAT HAPPENS IF I AM UNABLE TO FINISH THE TREK?
In the unlikely scenario that you are unable to finish the trek due to a health issue, we will assist you to the nearest town for help with transportation. We always carry oxygen on the trek for any respiratory problems. In extreme cases, a helicopter pick up can be arranged at your own expense. (Travel insurance required). There are no refunds in the unlikely situation that you are unable to finish the trek.
TIPPING
If you’re happy with the services provided, a tip – though not compulsory – is appreciated. While it may not be customary in your country, it’s of great significance for the people who will take care of you during the trek. It inspires them to give excellent service and is an entrenched feature of the tourism industry across many our destinations. Of course, you are free to tip as much as you feel appropriate, depending on your perception of the quality and the length of your trip. Remember, a tip is not compulsory and should only be given when you receive excellent service.
ARE WE SUSTAINABLE?
Yes, we are a local, sustainable & responsible tourism operator for that we incorporate the universal principles of tourism: protect the environment and benefit the local communities by respecting their culture and religion. With this in mind, we have trained all our local staff to know and understand, respect the places and the local people.
